Return Policy
Service Guarantee
We stand behind our workmanship and are committed to providing quality resoling and heel replacement services. If you are not satisfied with our work due to defects in craftsmanship, we will address the issue at no additional charge.
What Is Covered
Our service guarantee covers:
- Defects in workmanship related to resoling or heel replacement
- Issues with sole attachment or alignment
- Problems with heel installation or balance
- Material defects in components we installed
- Issues that arise within 90 days of service completion
What Is Not Covered
Our guarantee does not cover:
- Normal wear and tear from use
- Damage resulting from accidents or misuse
- Wear patterns that develop from individual gait characteristics
- Issues with original footwear construction or materials
- Damage occurring after service completion due to external factors
- Changes in appearance or feel that are inherent to resoling
Inspection and Assessment
Before beginning any work, we conduct a thorough assessment of your footwear. We will:
- Examine the condition of your shoes
- Identify any limitations or concerns
- Discuss resoling options and potential outcomes
- Provide an estimate for the work
- Obtain your approval before proceeding
Service Completion
Upon completion of service:
- We will notify you that your footwear is ready
- You can inspect the completed work
- We will address any immediate concerns
- Payment is due upon pickup unless other arrangements are made
Reporting Issues
If you experience problems with our work:
- Contact us within 90 days of service completion
- Describe the issue in detail
- Bring the footwear in for inspection
- We will assess whether the issue is covered by our guarantee
Resolution Process
If an issue is covered by our guarantee:
- We will repair or redo the work at no charge
- We will complete corrections in a timely manner
- We will ensure the work meets our quality standards
Service Limitations
Please understand that:
- Some footwear may not be suitable for resoling
- Resoling may alter the appearance or feel of footwear
- Multiple resoles may affect structural integrity over time
- We reserve the right to decline service if footwear is not suitable
Refund Policy
Refunds are considered on a case-by-case basis:
- If we are unable to complete the requested service, a full refund will be provided
- If you are unsatisfied and the issue is not covered by our guarantee, we will work with you to find a solution
- Partial refunds may be considered for incomplete or unsatisfactory work
Contact Us
If you have questions about our return policy or need to report an issue, please contact us:
Email: infocenter@honesttrendauthe.world
Phone: +1 (925) 207-9469
Address: 1207 Tartarian Ct, Brentwood, CA 94513, United States